Frequently Asked Questions

FAQs

FAQs cover the things we get asked most often. If your question isn’t answered here, just get in touch and we’ll get back to you as soon as we can. GCSE students, please remember: we can’t answer any questions about your course, or help you with your homework!

Products and subscriptions

Who are LearnersCloud? LearnersCloud is an easy-to-integrate, e-learning system that will help GCSE students get to grips with all of the key topics and concepts.
Who would benefit from using LearnersCloud GCSE resources? Our GCSE resources are specifically developed to complement classroom teaching and to help students learn, revise and test themselves on the go! Covering GCSE Maths, English, Biology, Chemistry, Physics and iGCSE Maths.
What does it cost? Not much. Check our price list or request a personalised quote for your centre.
What does my subscription cover? Full access to our HD-rich tutor videos for your chosen subject; available online, on your iOS and Android devices.
Can I change the start date for my subscription? You can choose when it starts at the time of purchase. For other queries, please get in touch.
Can I change my mind once I’ve bought a subscription? Not really. PayPal, which we use for payments, allows you a few moments to halt your transaction, but once it’s gone through we can’t refund it.
I can’t log into my account. Please check your password or try resetting it. If you’re still having problems, please contact us .
Why can I view my subscription on my tablet or smartphone but not online through www.learnerscloud.com? Unfortunately due to the restrictions enforced by our app store resellers we are unable to transfer subscriptions purchased directly through an app.

We recommend that you purchase your subscription in the first instance via www.learnerscloud.com. This will enable you to gain unlimited access online, on your tablet and on your smartphone device using the login function on each.

Apps

What apps are available? On iPad we offer all our GCSE and iGCSE videos and Q&A
On iPhone and Android devices (including Kindle Fire) we offer all our standard GCSE material and iGCSE maths.
For more information please visit our multiple devices page.

Content

How can I be sure LearnersCloud has good quality content? All our material is developed by fully qualified GCSE subject teachers. It’s also checked and revised in collaboration with our network of quality assurance consultants.
How can I determine which clips are relevant to my exam board? All of our lessons are designed specifically for the GCSE curriculum – to see a breakdown of the exam board coverage for each subject simply visit our 'Products' page and select the yellow tab (labelled ‘Coverage’) under your subject of choice.
Do our clips provide full coverage across the AQA, Edexcel, OCR and WJEC examination board specifications? Yes, our tutor videos provide full coverage across all of the main UK examination boards. Please be aware that within each clip certain topics may exceed the content included your specific exam syllabus. For further clarification you should refer to your exam board specification.

Payment

How do I subscribe to the tutor-led videos? Sign up, then buy the modules you want.
How can I pay for my subscription? With PayPal or any major credit or debit card.
How can I purchase a subscription on my child's behalf? Our buy a gift subscription option is quick and easy, visit our Buy a Gift section for more information.
How do I buy the apps? Go to your usual smartphone/tablet store (App Store, Android market, Google Play) and search for ‘LearnersCloud’, then download the apps you want.

Technical

What browser can I use?

We support all major browsers.

On Windows: Firefox 38.0+, Chrome, Opera 27+ and IE 9.0+.

On Mac: Firefox, Chrome and Safari.

What operating systems are supported? Windows and Mac OS X 10.6 and above.
What monitor resolution do I need to view the videos? You’ll need a resolution of at least 1024 x 768 pixels.

Teachers

Who are LearnersCloud? LearnersCloud is an easy-to-integrate, e-learning system that will help GCSE students get to grips with all of the key topics and concepts.
What are the benefits of using LearnersCloud? Our quality assured GCSE resources are specifically developed to complement classroom teaching and to help your students learn, revise and test themselves on the go!
Can I use LearnersCloud as part of my teaching? Yes! Once your organisation has bought a licence or user agreement, you’re good to go.
How do we get a licence or user agreement for LearnersCloud? Get in touch with our friendly support team, and we’ll suggest the best option for you.
How many users can view the content? Unless you agree otherwise with us, it’s one user per subscription.
Does LearnersCloud integrate with whiteboards or smartboards? Yes, as long as you have access to a computer and a licence for the right number of users.